Refund and Return Policy

Effective Date: December 5, 2024

At SpeedLuis, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and straightforward return and refund process. Please review our policy below to understand how returns, exchanges, and refunds are handled.

1. Return Policy

If you are not satisfied with your purchase, you can return it within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • The item must be returned within 30 days from the date of delivery.
  • You must provide proof of purchase, such as an order confirmation email or receipt.

Non-returnable items:

  • Gift cards
  • Personalized or custom items
  • Items marked as final sale

2. Refund Policy

Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective items).

If you have received an incorrect or defective item, please contact us immediately, and we will cover the return shipping costs and provide a full refund or exchange.

3. Exchange Policy

If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item. We cannot guarantee that the item you wish to exchange for will be available at the time of your return, so we recommend contacting our customer service team before sending your return to ensure availability.

4. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer service team at [email protected] or call (952) 892-7619. Include the following information in your request:

  • Order number
  • Item(s) you wish to return or exchange
  • Reason for return or exchange

Our team will guide you through the return process and provide you with the necessary instructions and return shipping address.

5. Shipping and Handling

  • You are responsible for paying the shipping costs for returns, except in cases of defective or incorrect items.
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us as soon as possible, preferably within 7 days of receiving your order. We will offer a replacement, exchange, or full refund for the damaged or defective item, and we will cover the return shipping costs.

7. Contact Us

If you have any questions about our refund or return policy, or if you need assistance with a return or exchange, please feel free to contact us: